Hood Boss Frequently Asked Questions
Have a hood cleaning-related question? We have the answer! Check out these FAQs to learn more about Hood Boss and our services.
What sets Hood Boss apart from the competition?
At Hood Boss, we are focused on providing a professional experience to our clients. We do this through the technology we use to streamline the service and communicate with our clients. This starts from the scheduling of the service, through the kitchen exhaust cleaning process, to the follow-up call the day after service, and delivery of your photo-documented report of the service provided.
What products and services does Hood Boss offer?
Hood Boss provides a variety of different products and services related to your kitchen exhaust system. Ancillary services we provide related to your exhaust system are rooftop grease containment systems, hinge kit installation, access panels, grease baffle filters, & grease lock filters. Our services include kitchen exhaust cleaning, key access for less invasive service, general pressure washing, commercial laundry duct cleaning service, ceiling tile cleaning, pre-construction consulting, fire suppression inspection and installation, and COVID and long-term health care saniti
Do you offer any guarantees for your work?
We at Hood Boss stand behind all of our work — our professionals work hard to get your vent hood cleaning done in a timely manner while meeting your facility’s standards. We also guarantee that our service will meet NFPA 96 Standards.
What should I do to prepare for my service?
Hood Boss request that you clean the area around the exhaust system and store any type of food items from the area we will be performing the service. This is to ensure that we can help protect against contamination while we perform the vent hood cleaning.
How long does a normal service take?
That’s a tough question, as all systems are different and different variables can add time to our service. On average, a kitchen exhaust cleaning takes approximately three hours. Some of the variables that may add additional time to the service could be extensive horizontal ductwork, baffle filters are not being periodically cleaned between services by the facility, challenges with drains at the facility, and how we gain access to your facilities rooftop. The best option is to have one of our Account Managers come out and evaluate a grease management program built specifically for your facility.
Are cleanings done during normal business hours?
No, they are not. Hood Boss performs all of our vent hood cleaning, as well as our other services, after hours. The hood system has to be shut down and our technicians need to have access without any food or staff in the area.
Do you offer residential cleanings?
Unfortunately, no. Hood Boss only performs commercial vent hood cleaning at this time, along with our other commercial services. Residential systems are typically not liquid-tight systems and weren’t meant to be pressure-washed like a commercial facility.
Do I need to be there for the service?
No, you do not! We try to optimize your grease management program for your benefit. At Hood Boss we offer a Key Access Program for your Kitchen Exhaust Cleaning Service. As a fully bonded company with 8 million in insurance coverage, this allows you the peace of mind in knowing that you or your staff don’t have to work late when its time for the Kitchen Exhaust cleaning service. Taking advantage of the key access program allows our account managers to get aggressive with pricing because of the flexibility it offers Hood Boss in the scheduling process. Currently 40% of our clients are set up on the Key Access Program.
Are you licensed and insured?
We are fully licensed, insured, and bonded to perform vent hood cleaning duties, as well as all of our other services. We currently have 8 million dollars in coverage as a company. If you have further questions or concerns regarding our insurance, call us today!
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